The problem report does not include the database file for issues related to contact resolution on the Call History tab. Instructions for gathering the Cisco Jabber for Windows logs are available online here: Email the log file to your Cisco support representative.Look in the Cisco Jabber Problem Report:.Click on the Start or the Windows button.If you are not able to launch the client: The URL of the Problem Report Tool (PRT) server is set in the configuration store.Or simply typing Jabber in the Windows search bar. Furthermore, you can find the Troubleshooting Login Issues section which can answer your unresolved problems and equip you with a lot of relevant information.
![cisco jabber for windows 8 cisco jabber for windows 8](https://community.cisco.com/kxiwq67737/attachments/kxiwq67737/discussions-uc-infrastructure/46948/1/143115-1.png)
Jabber can be located by clicking the Windows Start Menu and navigating to the Cisco Jabber folder. Cisco Jabber User Guide 2020 LoginAsk is here to help you access Cisco Jabber User Guide 2020 quickly and handle each specific case you encounter.
Cisco jabber for windows 8 zip#
Your local IT department can help you with renaming the ZIP file. ZIP file, which may need to be renamed with a different file extension for email security. Select a location to save the file to, then click the Save button.Note: When you click on Save, The 'Save As' dialog appears.If asked by your Webex support representative, check the Include memory dump checkbox.Use the Attach File button to add a screenshot of the error or to provide other files requested by support.
Cisco jabber for windows 8 software#
For laptops or desktops: Download the software for Windows or Mac.
![cisco jabber for windows 8 cisco jabber for windows 8](https://community.cisco.com/kxiwq67737/attachments/kxiwq67737/discussions-collaboration-apps/9969/1/jabber11.5.gif)
Under go to the Help menu, then select Report a problem.Note: Record the name of your Cisco contact and the time of the interaction, then include the information in the summary for the problem report. Reproduce the problem at least once so that the details are captured in the Jabber logs.C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs.Delete all logs for your OS they are located in these folders:.To generate a log in Cisco Jabber for Windows: How do I generate a Cisco Jabber for Windows error log? How do I use the Cisco Jabber Problem Report Tool (PRT)? How do I send in a problem report in Cisco Jabber for Windows?